This session is designed for new and experienced medical office administrators and managers. Physicians are also invited to attend the program. Part II Medical Office Boot Camp goes beyond our prior Boot Camps and takes a deep dive into your most critical business risks and practice exposures. Industry experts will provide information, insights, and practical strategies for remediation and risk reduction. Attendees will learn how to identify and manage top priority issues for the office practice. Invest in your future…attend this session to achieve results and enhance your business of medicine. Professional development for your office manager and administrator will benefit your business and financial success, practice quality, and patient experience ratings.
Part II is offered on September 11 and 17 - attend one day only. 
Lunch served, all material included!
Medical Office Boot Camp Topics:
-Dealing with Challenging and Disruptive Patients and How to Document Their Behavior
-Your Employees May Be Your Biggest Risk
-Office Manager in the Hot Seat! Manager on Trial
-Don't Get Blasted in Social Media!
-The Terminator: Patient Dismissal
-It Wasn't Us! Reputation Management
-Creating Patients for Life: How to Enhance Patients Experince
Kathleen Stillwell, MPA/HSA, RN, CPHRM
Senior Patient Safety Risk Manager
The Doctors Company
Richard F. Cahill, Esq.
Vice President, Associate General Counsel
The Doctors Company
Joyce Shaw
Director, Corprate Communications
The Doctors Company
Keith Carlson, Esq. & Jehan Jayakumar, Esq.
Carlson & Jayakumar, LLP
Free for TDC and OCMA Members!


  • Occurred Tuesday, September 17th, 2019 @ 10:00 am – 3:00 pm


Orange County Medical Association

5000 Campus Drive
Newport Beach, CA 92660


Holly Appelbaum

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