Kaiser’s Online Patient Portal Keeps Members in the Fold - Physicians News Network: Latest Healthcare News. LA County, CA

Kaiser’s Online Patient Portal Keeps Members in the Fold

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Posted: Saturday, August 4, 2012 12:00 am

Kaiser Permanente Members who access their health records through Kaiser Permanente’s online patient portal are 2.6 times more likely than nonusers to stay with the health care giant, according to a study published in July in the American Journal of Managed Care. 

The study, which looked at 394,000 members in Kaiser's Northwest region, found that patients who used My Health Manager portal were more likely to remain members of the HMO than those who didn’t use the portal. 

The health care provider said that more than 63 percent of its members use the portal for various purposes, such as communicating with their doctor by email. 

Portal users can access their health records, view lab test results, email their doctors, order prescriptions and make appointments. 

Members are now sending more than 1 million emails each month, the study found, and discovered that among the most popular portal functions was the ability to view lab test results online.  Nearly 2.5 million lab test results are viewed online monthly. 

Kaiser has spent more than $6 billion to digitize the medical health records of members, who now total about 8.9 million nationwide.

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