Scripps Health has resumed normal operations following a disruptive cyberattack last month. However, the personal information of more than 147,000 patients, staff, and doctors may have been compromised. Affected patients are being contacted via email by the healthcare system and informed that an “unauthorized person” gained access to Scripps’ network. While the individual did not access Scripps’ electronic medical record application, “health information and personal financial information was acquired through other documents stored on our network,” according to a statement from the health system.
On June 1, Scripps posted a statement to their website stating, "Our systems are now restored, and we have resumed normal operations. We appreciate your patience and understanding as we attend to an unusually high number of phone calls and MyScripps requests. Please know that providing you with the care you need is our number one priority. We are open and here for you."
Scripps will be providing free credit monitoring and identity protection support services “for the less than 2.5% of individuals whose Social Security number and/or driver’s license number were involved.”
“Maintaining the confidentiality and security of our patients’ information is something we take very seriously, and we sincerely regret the concern this has caused our patients and community,” Scripps’ said in a statement.
Patients with questions were advised to contact a dedicated call center at 855-535-1822. It is available Monday through Friday from 6 a.m. to 6 p.m.