UnitedHealthcare has announced that effective November 5, plans will no longer print and mail paper provider remittance advice (PRAs) for medical claims to network healthcare professionals and facilities, the company announced last month.
UHC said this change will impact all plans excluding Behavioral Health; American Association of Retired Persons Medicare supplement products and All Savers Insurance, Sierra Health and Life; UHCWest; UMR; and Student Resources. Providers, regardless of contracting status, can view PRAs electronically in the Document Vault, Optum Pay, and EDI.
The transition is part of UHC’s initiative to move providers to all-paperless methods of communication. UHC first announced in August 2020 that would begin the process of discontinuing physician payments via paper checks, instead would require both contracted and non-contracted physicians to receive payment via automated clearinghouse/direct deposit or through virtual credit card payments. In September 2020, UHC advised that it would begin transitioning provider remittance advices, clinical and claim letters, as well as hospital admissions to electronic processes.
Providers with questions can contact UHC Provider Services at (877) 842-3210.