Health systems are sharpening their approach to telehealth as they look for clearer returns on investment. While virtual care surged during the pandemic, organizations are now focused on identifying where telehealth truly improves outcomes, reduces costs, and supports clinical capacity.

Leaders from MUSC Health, Esperanza Health Centers, and UC San Diego Health told Modern Healthcare that organizations see the strongest ROI when they integrate telehealth strategically, rather than simply add it as a convenience. They point to gains in behavioral health, chronic disease management, and follow-up care, where virtual visits help keep patients engaged and reduce no-shows.

Still, challenges remain. Infrastructure costs, shifting reimbursement policies, and uneven patient adoption continue to influence how quickly health systems can scale virtual services. Many are now refining hybrid care models, using telehealth where it delivers clear value while continuing to invest in in-person services.